Frequently Asked Questions
Everything you need to know about our lighting components and services.
What is the standard length of your fabric cables?
Our fabric-covered cables are sold by the meter. You can order the exact length you need, and it will be delivered as a single continuous piece up to 50 meters.
Are your lighting components compatible with international standards?
Yes, all our components are IMQ-HAR certified and comply with the highest European safety standards. We also offer specific UL-listed products for the North American market.
How long does shipping take?
Orders are typically processed within 24-48 hours. Domestic shipping usually takes 2-4 business days, while international delivery ranges from 5-10 business days depending on the destination.
Can I return a custom-cut cable?
According to our return policy, items that are cut to size or customized to your specifications are not eligible for return unless they are defective.
Do you offer discounts for trade professionals?
Yes, we have a dedicated program for architects, interior designers, and electricians. Please contact our B2B team to apply for a professional account and trade pricing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for larger orders.